Mint Management Group


Submit a Repair Request

We make it easy to maintain your rental home

IMPORTANT: Read through some troubleshooting steps below before submitting a repair request:

Toilet Problems:
If your toilet clogs, you can generally clear the drain with a plunger. Press the plunger over the drain and pump up and down to clear the blockage. Do NOT flush multiple times or you could flood the bathroom.

Other Drain Issues:
If you're having problems with your sink or shower drains, you can also use a plunger to push the clog through the pipes. Repeat steps above on the drain. However, if you have a second sink/garbage disposal you will need to cover that drain so no air gets in before plunging the pipes.

  • If you lose power in your rental home, contact your utility provider to learn what's causing the problem.
  • You may have a Tripped Circuit Breaker.
    If you accidentally tripped your circuit breaker, locate the breaker and make sure the lever is in the ON position. If it's pointed at the OFF position, carefully flip it back into place.
    • You may also see that if other electrical items are on in the house if there are any breakers that have orange signaling you tripped a specific breaker. Turn that back on.

  • If you no longer have hot water in your property, check the settings on your tank. Attempt to cycle the tank or reset it; if you make any changes, wait at least 15 minutes before testing the water again.

  • If your HVAC isn't working properly, check the settings on your thermostat. If everything is in working order then reset the temperature control, if possible.
  • If you continue having issues, contact our team.

  • If in a life-threatening emergency situation, call 911 immediately.
  • For maintenance emergencies, call us: 540.692.3650


Ensure the gas service is on. Check the thermostat on the hot water tank. Check that the pilot light is on. Check the breaker panel or fuses.

Check the thermostat on the tank and turn it down.

Try plunger. If still clogged, call maintenance. Note: if the tenant caused a clog then you will be accountable for the bill.

Remove hair from the drain. Try pouring drain cleaner down the drain.

Make sure Gas service is on with utility provider. Check thermostat. Try changing batteries in thermostat. Replace filters. Furnace covers on correctly? Is pilot light lit? Breaker tripped?

Clean food out of the bottom of the dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.

Check the thermostat, set it correctly. Front and Back grills clean. Clean out the drain hole.

  • Make sure the emergency gas valve is turned on.
  • Check to be sure pilot light is lit.
  • If you are not able to get the pilot light lit, contact Property Manager and we will have an experienced vendor assist you.

  • Mold can grow most anywhere that spores land and find moisture and a comfortable temperature.
  • Mold is typically found indoors at levels that do not affect most healthy individuals.
  • Almost every home gets some type of mold - the trick is to clean it up before it spreads.
  • The most visible type is mildew, which begins as tiny black spots. This is the stuff you see in grout lines in your shower, on damp window casings, etc.
  • Check out this terrific site for more information on mold and how to clean it up:

  • Floss - is not biodegradable.
  • Grease, Oil & Fat - like heart disease, these will decrease the flow of pipes over time.
  • Band-aids - these are plastic and not biodegradable.
  • Medications - contaminates the water supply.
  • Disposable Wipes - EVEN if they say you can, Don't!
  • Paper Towels - these do not break down like toilet paper.
  • Feminine Hygiene Products - including cotton pads and swabs.
  • Cat Litter.
  • Condoms.
  • Hair.

  • Look for the valve which is located to the LEFT behind your toilet tank.
  • Turn the knob to the RIGHT (clockwise) to close the valve and stop water flow.

  • Turn off water from faucet if possible.
  • Locate water lines below sink which lead to water valves.
  • Turn water valves to the RIGHT (clockwise) to stop the water flow.

  • Check the Filter! Change often (at least every three months) 95% of all service calls are due to dirty air filters.
  • Check thermostat setting - set Fan to "auto", set system to "Cool".
  • Check air handler/furnace - you should hear it "rumbling", if not, check to make sure it is plugged in and switched on.
  • Check circuit breaker - make sure it is not 'tripped'.
  • Check to be sure the drain line is not clogged.
  • Check the fan unit outside - is the fan spinning and clear of leaves and branches?

  • Make sure the power is OFF. Only you can help prevent ER visits!
  • Insert the special wrench into the bottom of the disposal and start turning it back and forth until the jam frees up.
  • Make sure there is nothing stuck in the disposal causing a jam.
  • Press reset button (also located on the bottom of the disposal).
  • Turn Power back ON.

  • Locate the air-intake grill that holds the filter.
  • Open grill, remove old filter.
  • Replace with new one - IMPORTANT: air flow arrow on filter to point in the direction air is traveling (being "sucked" to).
  • Check filters monthly. A good habit is to check the filter each month when making your rent payment.
  • A clean filter will ensure your A/C is running smoothly and keep electric costs to a minimum.

  • Collect liquid grease to be recycled (use a mason jar).
  • Wipe pans clean with a paper towel.
  • Rinse pans with cold water.
  • Any food scraps go in the garbage, NOT in the garbage disposal.

  • Remove toilet tank lid.
  • Lift up the fill valve (or float ball).
  • Pull out the water tube.
  • Reach down and turn OFF the water valve (turn valve CLOCKWISE).

  • Some outlets are known as GFCIs located near wet areas of your home (i.e. kitchen and bathrooms).
  • When power becomes overloaded they will 'trip' (stop working).
  • Press reset button on them to power back on (usually small button in the center of the outlet plate).
  • Still not working? Check other GFCI outlets in the home and reset. If that does not work, find the breaker panel and check for flipped switches. Flip back to "On" to restore power.

  • Slow water flow from your fridge? Try changing the water filter.
  • Filter should be changed every 6 months.
  • Each fridge will have its own unique filter system - you can find details for each in the manual or by searching online.
  • Locate the filter, twist to the left to remove, twist right to install.
  • Some may have a push button system.
  • Reset the filter button to reflect a new filter has been installed.

  • Wet burners are usually why a gas stove top will not light.
  • When cleaning, avoid using too much water that will make the burners wet.
  • Try to clean using a damp cloth only.
  • To dry out, turn oven on to 350 degrees for 30 minutes.

  • Check for sounds of running water, trickling or hissing sounds.
  • Add 25 drops of food coloring to inside of toilet tank.
  • Wait 15 minutes...if no dye shows up in toilet bowl, no leak exists.
  • If dye appears in the bowl, the toilet needs repair. Please log a maintenance request through your tenant portal.

  • First, realign key so it is in a vertical position (12 o'clock).
  • Apply light pressure to smaller disc around the key (called a plug).
  • Pull and remove the key from the lock.

  • If there is smoke from cooking try opening windows and fanning smoke away from detector.
  • Disconnect the smoke detector by twisting counter-clockwise.
  • Replace the battery with a new one (this will most likely stop the chirping).
  • If it is still chirping, remove the battery and hold down the test button for 15 seconds to drain any remaining charge.
  • Insert the new battery and reattach to the wall/ceiling
  • If this doesn’t fix the problem, please contact Mint Management.

  • While low water pressure can be annoying, it is often easily remedied.
  • Click here to view a guide on ways to troubleshoot this issue.

  • Condensation is caused by high humidity in your home.
  • Run vent fans in bathrooms when showering to prevent condensation.
  • Turn off vent fans in the kitchen when cooking.
  • In extreme situations you may need to install a dehumidifier in your home.


Submit a Maintenance Request

Please call 540.692.3650, or visit to make a maintenance request.

We respond to requests quickly and will be in touch ASAP.

If There is a Maintenance Emergency

If you're in a life-threatening emergency: call 911 immediately.

For maintenance emergencies,

call us: 540.692.3650